MasterCRM Terms of Service

Effective date: November 13, 2026

These Terms of Service (“Terms”) are an agreement between you and MasterBorn, Inc. (“we,” “us”) and govern your use of MasterCRM (the “Service”). By creating an account or using the Service, you agree to these Terms. If you use the Service on behalf of an organization, you confirm you have authority to accept these Terms for it, and “you” includes that organization.

If your organization has a signed agreement with us (such as an order form or master services agreement), that agreement controls where it conflicts with these Terms.

1. Accounts

• You must provide accurate information and keep it up to date.
• You are responsible for keeping your login secure and for activity under your account.
• Organization admins control who has access to their workspace and what each user can see.
• Tell us right away at support@mastercrm.ai if you suspect unauthorized access.

2. Your data

You own the data you and your organization put into the Service (“Customer Data”). You give us permission to host, process and display it only as needed to provide and support the Service. Our use of personal information is described in our Privacy Policy.

You are responsible for having the right to store and use Customer Data, including any consents or notices required to collect donor, alumni, member or student information and to contact those people.

When we process personal information in Customer Data, we act on your behalf and only under your instructions. We will keep it confidential, protect it with the safeguards described in our Privacy Policy, only let authorized staff and service providers access it, notify you without undue delay if we learn of a security breach affecting it, and delete it after your account closes as described in our Privacy Policy.

Aggregated data. Notwithstanding the above, we may create de-identified and aggregated data from Customer Data and from how the Service is used, and use it to operate, improve and develop our products and services, including benchmarks, trends and insights. Aggregated data will not identify you, your organization or any individual, and we own it.

3. Acceptable use

You agree not to:

• Use the Service for anything illegal, or to send spam or unsolicited messages in violation of anti-spam laws.
• Upload data you do not have the right to use, or sensitive data the Service is not designed for (such as full payment card numbers or Social Security numbers outside our payment features).
• Try to access other customers’ data, probe or break our security, or disrupt the Service.
• Copy, resell or reverse engineer the Service, or use it to build a competing product.

4. AI features

Some features use AI to generate search results, summaries, suggestions and signals. AI output may be incomplete or wrong. Please review it before relying on it, especially before contacting a person or making a financial decision.

5. Payments features

If your organization uses our payments features, payments are processed by our third-party payment processor and are also subject to its terms. Your organization is responsible for its own fundraising, tax receipts and compliance with charitable solicitation and payment card rules, including any rules on passing fees to donors.

6. Fees

Paid plans are billed as described in your order form or plan page. Unless stated otherwise, fees are non-refundable. We may change pricing with at least 30 days’ notice before your next billing period.

7. Pilot and beta features

We may offer features marked as pilot, beta or preview. They are provided as is, may change or be removed, and may not be covered by any service levels.

8. Our property

We own the Service, including its software, design and branding. These Terms do not give you any rights to them beyond using the Service as allowed here. If you send us feedback, we may use it without any obligation to you.

9. Suspension and termination

You can stop using the Service at any time. We may suspend or end access if you seriously or repeatedly break these Terms, fail to pay, or create a security or legal risk. Where reasonable, we will give notice first. After termination, you can request an export of your Customer Data for 90 days. We then delete it as described in our Privacy Policy.

10. Disclaimers

The Service is provided “as is” and “as available.” To the extent allowed by law, we disclaim all warranties, including merchantability, fitness for a particular purpose and non-infringement. We do not guarantee the Service will be uninterrupted or error-free, or that public data and AI output will be accurate.

11. Limitation of liability

To the extent allowed by law, we are not liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, donations or data. Our total liability for any claim related to the Service is limited to the amount you paid us in the 12 months before the claim, or $1,000 if you have not paid us.

12. Indemnity

You agree to defend and hold us harmless from claims arising from your Customer Data or your breach of these Terms.

13. Changes to these Terms

We may update these Terms. If changes are material, we will notify you by email or in the Service at least 15 days before they take effect. Continuing to use the Service after that means you accept the updated Terms.

14. Governing law

These Terms are governed by the laws of the State of Delaware, without regard to conflict of law rules. Disputes will be resolved in the state or federal courts located in Davidson County, Tennessee.

15. General

If any part of these Terms is unenforceable, the rest stays in effect. Not enforcing a right is not a waiver. You may not transfer these Terms without our consent; we may transfer them as part of a merger or sale. These Terms, the Privacy Policy and any signed agreement are the entire agreement between us.

16. Contact

MasterBorn, Inc.
1313 16th Ave S, Nashville, TN 37212
support@mastercrm.ai